By Alan Armstrong
Are you going to be at Pulse 2019, Gainsight’s signature Customer Success gathering? Be sure to drop by the Innovation Theater to hear about the latest best practices and new ideas.
As host of the Theater, I’m taking the opportunity to connect with speakers ahead of time and share with you a taste of what they’ll be talking about.
Nicole Dingley, VP of Customer Success for Wiley Publishing, will tell you about a challenging product launch and how she’s using an online customer community to fuel success. She’ll encourage you to think about how you can create a customer-powered enterprise that nurtures growth at scale (she uses Influitive’s engagement platform). Here’s Nicole with a quick preview of her presentation.
Ted Grossman and Sean Ryan of Alexander Group, a revenue growth consulting firm, will talk about “ILAER: The Link Between Marketing, Sales, and Customer Success.” They told me their recent survey found an incredible increase in customer-facing roles in just two years. In the subscription economy, things are changing fast, and companies are hiring a lot more CSMs than they used to.
I’ll share more inside glimpses in the weeks leading up to Pulse. If you’re not registered, there’s still time — here’s a special discount link for you.